Kit Kuksenok, PhD
Hi! I'm a Berlin-based researcher, coder, and artist.
Looking for my research CV or scientific publications?
You can also contact me via email: firstname.lastname@example.org
Since February 2018, I am a Senior R&D Engineer at jobpal Ltd. We build chatbots based on machine learning (ML) and natural language processing (NLP) technologies. Our product automates the communication between employers and candidates. Clients include Airbus, Zalando, T-Systems, and others.
Research areas: Natural Language Processing / Machine Learning (NLP/ML), Human-Computer Interaction (HCI), Computer-Supported Cooperative Work (CSCW), and Information Visualization (InfoVis).
Research topics: tools for Explainable AI and processes to improve NLP Data Quality in multi-stakeholder projects. Existing chatbot design guidelines include "transparency" as an important topic, but, in practice, why something does not work, and under what conditions, can puzzle designers and developers, not just end-users. I work on tools and processes for transparency in practice.
Most Recent Project:
Feel free to say hi at ConvAI @ ACL 2019 in Florence! Or see the workshop paper / associated code
Sociotechnical Systems Repair & Resilience
As a visual artist, I am interested in process- and storytelling-oriented visual art (e.g.: Lost Mail Redistribution Program, a monthly sci-fi narrative, running from 03.2018 until 02.2020). Since October 2016, I have also been a recurring cast member, voice actor, and occasional contributor to How We Manage Stuff, an educational audio drama on managing tech teams.
All my scholarship, art, writing, etc has orbited topics in sociotechnical systems, particularly repair work and resilience in such systems, informed by "...an appreciation of the real limits and fragility of the worlds we
inhabit—natural, social, and technological... Attached to this... comes a second and more hopeful approach:
namely, a deep wonder ... for the ongoing activities by
which stability (such as it is) is maintained, the subtle arts of repair ... how sociotechnical forms and infrastructures, large and small,
get not only broken but restored ... [We] are confronted above all by the remarkable resilience, creativity, and
sheer magnitude of the work..." (Jackson, "Rethinking Repair").
"...repair: the subtle acts of care
order and meaning in complex sociotechnical systems
are maintained and
transformed, human value is preserved and extended,
and the complicated
work of fitting to the varied circumstances of
organizations, systems, and
lives is accomplished (Jackson, ibid.)
...we humans are at
our best and most resilient
when we act from a place of love
adrienne maree brown
Natural Language Processing and Machine Learning
- Kuksenok, K., & Martyniv, A. Evaluation and Improvement of Chatbot Text Classification Data Quality Using Plausible Negative Examples. arXiv preprint arXiv:1906.01910. Prepared for ACL 2019 workshop on Conversational AI
- Kuksenok, K., & Praß, N. Transparency in Maintenance of Recruitment Chatbots. arXiv preprint arXiv:1905.03640. Prepared for Bridging the Gap Between AI and HCI Workshop at CHI 2019, Saturday 4 May 2019
- Bangalore S, and Kuksenok K. "System and method for collaborative language translation." U.S. Patent No. 9,323,746. 26 Apr. 2016. (In the press: Using active learning to improve statistical machine translation output)
- Chen C, White L, Kowalewski T, Aggarwal R, Lintott C, Comstock B, Kuksenok K, Aragon C, Holst D, Lendvay T. Crowd-Sourced Assessment of Technical Skills: a novel method to evaluate surgical performance. J Surgical Res. 2014; 187(1): 65-71.
- Brooks M, Kuksenok K, et al. Statistical Affect Detection in Collaborative Chat. In Proceedings of the 2013 conference on Computer supported cooperative work. ACM, 2013.
Study of Software Production
- Kit Kuksenok, Stefania Santagati. Readable as Intimate: towards a conceptual framework for empirical interrogation of software implementations of intimacy. AI Love You - Developments on Human-Robot Intimate Relationships. Edited by Yuefang Zhou, Martin H. Fischer. In Print (2018)
- K Kuksenok, Cecilia Aragon, James Fogarty, Charlotte P. Lee, Gina Neff.
Deliberate Individual Change Framework for Understanding Programming Practices in four Oceanography Groups.
Computer Supported Cooperative Work (2017). doi:10.1007/s10606-017-9285-x.
- Allen A, et al. Engineering Academic Software (Dagstuhl Perspectives Workshop 16252). Schloss Dagstuhl--Leibniz-Zentrum fuer Informatik. Dagstuhl, Germany. 2017.
- Kuksenok, K. "Influence apart from adoption: How interaction between programming and scientific practices shapes modes of inquiry in four oceanography teams." PhD diss., 2016.
Qualitative Study of Sociotechnical Systems
- Kuksenok K. "Multilingualism on Social Media in the Maidan Movement." Digital Eastern Europe. Edited by Schreiber and Kosienkowski. 2015.
- Role of social media in 2014 Ukraine Maidan events (Central European University, Phil Howard)
- Kuksenok K, Brooks M, Wang Q, Lee C P. Challenges and Opportunities for Technology in Foreign Language Classrooms. CHI 2013, premier publishing venue in the Human-Computer Interaction (HCI) community. Best Paper Honorable Mention (top 5%)
- Kuksenok K, Mankoff J, Brooks M. Accessible Online Content Creation by End Users. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. ACM, 2013.
- Scott T J, Kuksenok K, Brooks M, Aragon C. Adapting Grounded Theory to Construct A Taxonomy of Affect in Collaborative Online Chat. Proceedings of the 30th ACM international conference on Design of communication. ACM, 2012
- Mankoff J, Kuksenok K, Kiesler S, Rode J, Waldman K. Competing Online Viewpoints and Models of Chronic Illness. Proceedings of ACM SIGCHI Conference on Human Factors in Computing Systems, 2011.
Last Updated: Jul, 2019